Project Delivery Officer/ Project Coordinator

Launched in 2015, Synx is now Australia’s premier digital inbound solution provider and one of only a few HubSpot Diamond Solution Providers in Australia. We combine strategy, technology and creative to help our clients scale the inbound customer journey performance and business. We provide an ecosystem of innovative solution partners working together to drive client’s business results.

Synx has a strong set of core values that determine how we run and improve the
business;

● We are Hungry
● We are Straight Up
● We are Laser-focused
● We are Ahead of the game
● We provide Stellar experience

The Role
As our organisation grows our team is looking for an all-round digital coordinator to help keep all our ducks in a row. Reporting to the CEO and working with our  project leads and international delivery partners you will be helping the team plan and coordinate activities from the initial sales enquiry through to project completion.
This position will also work directly with our clients to ensure their experience with Synx is seamless and work with them to ensure they are utilising our services to the fullest extent.
As an integral member of a small team, you will enjoy autonomy in this role with the ability to shape the organisation and your future professional development towards strategy or technical roles.

Responsibilities:

• Your day-to-day duties will include:
• Participate in client onboarding and customer journey mapping, strategy
  development and ongoing client meetings.
• Work with the project leads and delivery partners to plan and track the progress of project work, ensuring that all documentation and reporting information is up to date.
• Assist with preparing and scheduling meetings with clients and delivery partners.
• Assist with monthly reporting including client project status reporting, team capacity planning and financial reporting.
• Assist with identifying potential risks and working with the project leads to
  ensure that they are documented and monitored.

• Keen eye for detail and can organise activities across multiple client accounts
  and projects.
• 3-5 years’ experience in a team coordinator role assisting with the coordination
  of multiple client accounts / projects. Experience working with marketing /
  creative agencies is desirable but not essential.
• Good communication and interpersonal skills. Capable of maintaining strong
  relationships with our suppliers, delivery partners, team and clients.
• Experience with Jira and Notion is highly desirable but not essential.

• Working in a flexible, transparent and adaptive environment, we are open to
  working from home, co working environments, whatever works best for you.
• Access to worlds best practices and technologies in the Martec space.
•  Quarterly business reviews, and attendance to our leadership meetings.
• Laptop
• No work “Wednesdays” if you are up to date with your work and need a break, take the day off.
• We provide an inclusive workplace that is understanding and respectful of differences such as gender, identity, race, disability and age.

Salary

An appropriate salary will be negotiated with the successful candidate based on the level of skill and experience they bring to the role. All packages include salary plus super, laptop and flexible working arrangements including access to co working space.

Additional Information
Candidates may be required to undergo personality testing prior to being appointed.

Referees will also be contacted.